Support
Valimail provides comprehensive support, particularly during the onboarding process. We've found their onboarding engineers to be highly professional and patient, guiding us through the complexities of DMARC setup and configuration. This level of dedicated assistance is invaluable, especially for larger organizations moving towards DMARC enforcement.
Beyond onboarding, Valimail offers knowledge base articles, a notification center, and smart alerts. Higher tiers (Premium and Enterprise) also include dedicated account managers and optional technical account managers. We've noted that while overall support is strong, some issues might require reaching out to their team, indicating that not all troubleshooting is self-serviceable for more advanced queries.
DMARC Digests by Postmark, as part of the Postmark ecosystem, offers what they describe as 'friendly human support'. In our experience, Postmark's support is generally responsive and helpful for its focused product offerings. For DMARC Digests, this means you can expect assistance with setup and interpreting your DMARC reports.
Given the product's straightforward nature, extensive, highly technical support is less frequently needed. We found that the documentation is clear for most common questions. While it may not offer the multi-tiered support structures of enterprise-focused solutions, its accessible human support is well-suited for its target audience.