Support
Sendmarc excels in its support, with numerous users highlighting the team's professionalism, knowledge, and eagerness to help. We experienced prompt and detailed responses, with the team often going the extra mile to guide us through complex DMARC implementations and answer our questions patiently. The availability of email and knowledge base support, coupled with dedicated managed service offerings in higher tiers, provides comprehensive assistance.
Their proactive approach, including weekly check-ins during implementation and engineer training, makes us feel well-supported. Some feedback suggested that post-implementation customer success reviews could be more active, but overall, the consensus points to a highly engaged and effective support team dedicated to ensuring client success and 100% DMARC compliance.
Postmastery, particularly with its strong foundation in deliverability consulting, implies a high level of expertise in its support offerings. We anticipate that direct engagements, especially for enterprise clients, would involve expert-level guidance on DMARC implementation and email deliverability strategies. The "enterprise-grade solutions" typically come with dedicated account management and technical support, essential for complex environments.
While specific details about their DMARC tool's support channels, like tiered support or response times, aren't publicly listed, their business model suggests a personalized approach. For organizations that value direct consultation and deep technical expertise, Postmastery's support structure, built around its consulting services, is likely to be a significant advantage. The lack of negative reviews regarding support is a positive indicator, suggesting satisfactory assistance for their client base.