Support
Based on our observations and user feedback, ProDMARC excels in customer support. Users frequently highlight the team's prompt responsiveness, helpfulness, and technical expertise. This is crucial for DMARC implementation, which can often present complex challenges requiring guided assistance.
The support team appears proactive, assisting with alignment issues, providing insights into forensic reports, and offering continuous guidance to strengthen email security posture. This level of engagement suggests a strong commitment to customer success, which is a significant advantage for any organization navigating DMARC.
DMARC 25 emphasizes direct contact for support and inquiries, particularly through phone and web forms during business hours. This approach suggests a personalized, albeit possibly more traditional, support model. For users operating within their reception hours, direct communication channels are readily available.
However, without public reviews, it's harder to gauge the typical responsiveness or depth of technical assistance compared to ProDMARC. The reliance on direct contact for all inquiries, including pricing, indicates a more hands-on support interaction rather than extensive self-service resources.