Support
PowerDMARC consistently receives high praise for its support team. We've experienced their responsiveness firsthand, with advisors often returning in touch within an hour for technical queries. The support extends to proactive guidance, screen-sharing sessions, and detailed explanations of recommended changes, which is invaluable for successful DMARC implementation.
Users frequently highlight the extensive knowledge of the support staff, who help clarify complex DMARC, DKIM, and SPF concepts. This level of hands-on assistance is particularly beneficial during the onboarding phase for new clients and MSPs, ensuring a smooth transition and effective configuration.
Nameshield's support appears to be more varied, with some users reporting delays in response times for initial support tickets. While issues are eventually resolved, the wait can be frustrating. This suggests that while support is available, its consistency and speed might not always meet the expectations of users seeking immediate assistance for critical domain issues.
For core domain registration and management, support seems adequate, but for more advanced DMARC or cybersecurity concerns, the experience could be less streamlined. Our impression is that it caters more to those with a foundational understanding of domain management, expecting less hand-holding than PowerDMARC's dedicated DMARC experts provide.