Support
PowerDMARC generally receives high marks for its customer support. Our experience, and many user reviews, indicate responsive and knowledgeable support teams, often available via chat, email, and sometimes phone for higher tiers. They are praised for detailed explanations and guided setup sessions.
While the free plan does not include phone or email support, paid plans often come with interactive demos, screen-sharing sessions, and even managed services. Some users mention occasional delays or needing to request owner migration directly, but overall, the support is considered a strong point, with quick turnaround times.
Information regarding DMARC Director's explicit support channels is less prominent in publicly available details. We found references to phone numbers and email addresses for sales inquiries and general questions, suggesting direct contact for support.
Without detailed user reviews on support, it's challenging to provide a comparative assessment. Given its enterprise focus (implied by the lack of published pricing), we would anticipate dedicated support channels, but the specifics of response times, service levels, or included features for different tiers are not readily advertised.