Support
Palisade typically offers dedicated support channels, often including email and a ticketing system. For enterprise clients, we've seen they often provide more personalized account management and expert guidance on complex DMARC deployments. The support team is knowledgeable about intricate email authentication issues and can assist with policy adjustments.
While we haven't experienced any specific issues, the nature of enterprise-focused tools suggests a more structured, potentially less instantaneous, support interaction. However, when dealing with critical DMARC policy changes or forensic analysis, a thorough and expert-led approach is often more valuable than a quick chat.
Glockapps provides support primarily through online resources, a ticketing system, and sometimes live chat, as we've observed. We found their documentation to be helpful for common questions, and the live chat can be convenient for immediate queries. Some user reviews, however, indicate challenges in reaching human support by phone, suggesting it might be more challenging for urgent, complex issues.
The support is generally adequate for basic deliverability questions and DMARC reporting interpretation. For highly technical DMARC configurations or troubleshooting, users might need to rely more on their own expertise or the platform's community resources rather than direct, immediate human intervention.