MyDMARC is a highly focused DMARC reporting and monitoring platform. Its core strength lies in providing detailed insights into DMARC data, allowing us to quickly identify and authenticate legitimate email sources.
The platform excels in parsing raw DMARC XML reports into an understandable format, making it easier to pinpoint unauthorized senders and enforce DMARC policies. We found its authentication process to be streamlined for efficient policy management, which is crucial for maintaining email security.
MXtoolbox offers a broader suite of email and DNS-related tools, with DMARC reporting being one component of its larger 'Delivery Center' product. While it provides DMARC analytics, its true value comes from integrating these with other tools like blacklist monitoring, SPF/DKIM validation, and general DNS health checks.
We appreciate its comprehensive diagnostic capabilities, which go beyond just DMARC. It allows us to troubleshoot a wider array of email deliverability issues, giving a holistic view of a domain's email health, not just its DMARC compliance.
How easy is each product to use
User experience
MyDMARC's user interface is designed with a clear focus on DMARC data. The dashboards are intuitive, providing quick access to aggregated DMARC reports, source identification, and policy enforcement tools. We found it relatively easy to navigate, even for those new to DMARC.
Setting up domains and configuring DMARC records within MyDMARC is a straightforward process. The platform guides us through the necessary steps, ensuring that we can get up and running without unnecessary complications, making it a good choice for dedicated DMARC management.
MXtoolbox, particularly its DMARC Delivery Center, presents a functional but sometimes less streamlined user experience. While individual tools are powerful, navigating between different functions can feel a bit fragmented compared to a dedicated DMARC platform. We've often wished for a more unified dashboard.
Its free tools are incredibly simple to use, which is a major draw. However, the paid Delivery Center requires a bit more acclimation, especially when leveraging its full range of features like inbox placement analysis and advanced threat tools. We recommend a bit of exploration to unlock its full potential.
Which product has the best support
Support
MyDMARC offers email support across its plans, with priority email support reserved for Pro plan users. From our experience, their team is knowledgeable about DMARC specifics and provides helpful guidance.
While we haven't extensively tested their support, the resources and assistance available are generally sufficient for addressing DMARC-related queries and technical issues, particularly for those on higher-tier plans.
MXtoolbox provides support through various channels, and our interactions have generally been positive. For their paid Delivery Center product, we've found their team to be responsive and capable of assisting with the broader range of email deliverability concerns they cover.
Their free tools are widely supported by community resources and documentation. When it comes to more complex issues related to the paid features, we appreciate the expertise of their support staff in helping us navigate tricky DNS configurations or blocklist (or blacklist) removals.
Who should use each product
Suitability
MyDMARC is highly suitable for SMBs and organizations that need a clear, dedicated focus on DMARC implementation and monitoring without the complexity of a broader email security suite. It's excellent for businesses whose primary concern is achieving and maintaining DMARC compliance.
For MSPs and enterprise clients managing many domains, MyDMARC's tiered plans can support growth, but its lack of multi-tenancy features might require separate accounts for distinct clients. It's less ideal for those requiring extensive ancillary email health diagnostics beyond DMARC.
MXtoolbox shines for a broader audience, from individual webmasters using its free tools to SMBs and mid-market companies needing comprehensive email deliverability and DNS health monitoring. Its versatility makes it a strong contender for those who need more than just DMARC.
For MSPs, the Delivery Center offers features like adaptive sender blocklist (or blacklist) monitoring and inbound/outbound mailflow monitoring, which are valuable for managing multiple client domains. Enterprise users who benefit from a wide range of diagnostic tools, including DMARC alongside SPF flattening and advanced threat tools, will find its Delivery Center Plus plan appealing.
How does MyDMARC compare with MXtoolbox?
DMARC report analysis
Parses DMARC aggregate and forensic reports into actionable insights.
Core focus with detailed, user-friendly reports.
Included as part of its broader Delivery Center suite.
Source detection
Identifies all sending sources for your domain.
Forward detection
Helps distinguish legitimate email forwarding from spoofing attempts.
Spoof detection
Identifies unauthorized senders attempting to impersonate your domain.
Notifications and alerts
Provides real-time alerts for DMARC policy violations or changes.
Reporting
Offers customizable reports and data retention.
Daily, hourly, or near real-time parsing depending on plan.
Deliverability performance reports available.
API
Allows programmatic access to DMARC data and management.
Primarily for lookups, not full platform integration.
Multi-tenancy
Capability to manage multiple distinct client accounts under one dashboard.
Can manage multiple domains, but not distinct client accounts.
Suitable for managing several domains or clients.
SPF flattening
Aggregates multiple SPF records into one to bypass the 10-lookup limit.
Included in Delivery Center Plus plan.
Hosted DMARC
Provides a service to host and manage your DMARC records.
BIMI
Support for Brand Indicators for Message Identification.
Not a stated feature of their DMARC offering.
MTA-STS/TLS-RPT
Support for Mail Transfer Agent Strict Transport Security and TLS Reporting.
Not a stated feature.
Blocklists and reputation
Monitors your domain and IP reputation on various blocklists (or blacklists).
Not a primary feature.
A core strength, with weekly or adaptive monitoring.
AI copilot
Leverages AI to provide insights or automate tasks.
DNS monitoring
Monitors DNS records for changes or issues.
Not a primary feature.
A foundational offering, including free tools.
Self hostable
Option to deploy and manage the software on your own infrastructure.
Free trial/free tier
Offers a free period or a perpetually free plan.
Free plan for 1 domain, 7-day retention.
Free tools and a free tier for blacklist monitoring.
Drawbacks and what to watch out for
MyDMARC, while effective for DMARC, lacks broader email deliverability tools. MXtoolbox's paid plans, despite their utility, have received strong negative feedback regarding billing and customer service practices, which is a significant concern for potential users.
We have pulled the average ratings from G2 for each product, and also included the most recent negative reviews for each product in full. Positive reviews tend to have less detail and have a higher chance of being fraudulent, so negative reviews are a better signal for your decision.
0 / 5(0)
4.1 / 5(29)
No G2 reviews
G2 is the most popular review platform for DMARC products, so this is a strong signal that this product is not popular.
Business Practices are scammy
0.0 / 5
What do you like best about MXToolbox?
It helped us solve the small issue we had with our emails going to customers spam folder.
What do you dislike about MXToolbox?
I initially signed up online for a month-to-month contract, but then a salesperson got a hold of me and sent me a quote. The quote he sent me was for a year contract which I did not want, so I signed up for the month to month. Once the problem was fixed I tried to cancel and I couldn't do it online. I emailed them and they told me I had to call them. After lots of back and fourth they told me I signed a year contract and I couldn't cancel. I would have never signed up for a year. It was a very scammy business practice. Eventually they stopped responding so I had to stop the payments from my credit card.
Recommendations to others considering MXToolbox:
I don't recommend them because of their shady business practices.
What problems is MXToolbox solving and how is that benefiting you?
fixing a problem with emails going to spam
Sam B.
IT Director Mid-Market (51-1000 emp.)
Think twice before doing their paid plans. Deceptive "risk-free" 30 day trial
0.0 / 5
What do you like best about MXToolbox?
I suspect many of the people responding favorably on this forum are using their free tools. Their free tools are very useful -- but think twice before upgrading to their paid plans.
What do you dislike about MXToolbox?
Like many other software vendors - they make an offer of a risk-free one-month trial. However, they don't actually refund you your money if you cancel before 30 days. Here is my example: I signed up for their delivery center option on November 10, 2018 and was promptly billed $99. I used the service for 2 days, realized the paid features were overkill for my own and customers' needs, so called to cancel November 12 (two days after signup.) They acknowledged my cancellation by email but never credited back my account for the $99.
On December 17th I called their toll-free line. Matt on the phone said ("getting a refund would require managers approval and it's not a certain thing.") No sign of any refund as-yet, no confirmation from the company following the call of what to expect on refund.
On December 15 I emailed. Their response to my email was "Sorry, we can't process that sort of thing by email. Either call or create a support ticket." Unfortunately, the support ticket option is available only for active subscribers -- so you are left with calling their phone system and having no record of exchange. Attached is an image from their website taken December 2018 in which they describe their "risk-free" offer. https://postimg.cc/mhgzm197
In summary -- Be aware that their free trial is not like how most other software vendors manage their trial promotions. They are opportunistic about billing you and (in our experience) don't honor the refund they promise as part of their risk-free trial.
Recommendations to others considering MXToolbox:
Use their free tools (they are good.) Their paid tools are overpriced, and they have a misleading "risk-free" plan that will end up costing you $99.
What problems is MXToolbox solving and how is that benefiting you?
Their free tools will help you diagnose MX configuration issues.
jon b.
Jon Small-Business (50 or fewer emp.)
Beware their "30 day free trial" of the Delivery Center!
0.5 / 5
What do you like best about MXToolbox?
The free tools are good, and one wouldn't mind paying something for them, but one does object to being defrauded - see below.
What do you dislike about MXToolbox?
Tried to cancel free trial only a couple of days in, but $99 had been taken from my card and they have not responded to repeated requests to end it and refund the money. It looks like attempted fraud.
What problems is MXToolbox solving and how is that benefiting you?
Simple things like reverse DNS lookup helped us to check our email setup.
Alexander S.
Small-Business (50 or fewer emp.)
Pricing
MyDMARC offers straightforward tiered pricing based on domains and data retention, whereas MXtoolbox bundles DMARC with broader deliverability features, leading to higher price points, especially for comprehensive services.
0 / 5(0)
