MXtoolbox provides a broad suite of email deliverability and security tools beyond just DMARC. Its Delivery Center product offers DMARC deployment assistance, verified source management, SPF and DKIM monitoring, and domain impersonation protection. This makes it a robust solution for a wide range of email infrastructure health checks.
The platform excels in providing integrated monitoring services, including adaptive sender blocklist (or blacklist) monitoring and inbound/outbound mailflow analysis. While it covers DMARC, its true strength lies in offering a holistic view of email sending reputation and compliance, making it suitable for proactive email management.
Techsneeze DMARCts report viewer is a focused open-source tool primarily designed for parsing and visualizing DMARC aggregate reports. Its core functionality revolves around taking raw DMARC XML reports and presenting them in an understandable graphical format, highlighting authentication results for SPF, DKIM, and DMARC.
As a self-hosted solution, its feature set is limited to DMARC reporting and visualization. Users gain full control over their data and customization options, but it lacks the advanced features found in commercial tools, such as automated alerts, specific source identification without manual parsing, or comprehensive blocklist monitoring.
How easy is each product to use
User experience
The user experience with MXtoolbox is generally straightforward for its various tools, offering a web-based interface with dashboards that consolidate information. Setting up DMARC monitoring and other services within their Delivery Center is guided, aiming to simplify complex email security configurations.
However, the sheer volume of features can sometimes make navigation less intuitive for users new to the platform or those looking for a very specific DMARC-only view. While powerful, some users might find themselves clicking through multiple links to access specific reports or diagnostic tools.
Techsneeze DMARCts report viewer requires a significant technical understanding for setup and ongoing management. As a self-hosted open-source tool, the user is responsible for installation, server configuration, and database management, which is a barrier for non-technical users.
Once set up, the interface for viewing DMARC reports is functional and direct, focusing on data presentation without extra frills. For users comfortable with command lines and web server administration, this directness can be a benefit, offering granular control over how data is processed and displayed.
Which product has the best support
Support
MXtoolbox, as a commercial product, offers dedicated customer support for its paid plans. This includes assistance with DMARC deployment, configuration monitoring, and general troubleshooting. They also provide extensive documentation and online resources.
While formal support channels exist, some user feedback points to challenges with their billing and cancellation processes, which can impact the overall perception of their support quality. For technical issues, support is typically available via phone or support tickets for active subscribers.
Support for Techsneeze DMARCts report viewer is entirely community-driven. Being an open-source project, there is no dedicated support team or formal customer service channel. Users rely on online forums, GitHub issues, and community contributions for help.
This model can be excellent for those who are self-sufficient and enjoy problem-solving within a community, but it's not suitable for users who expect immediate, professional assistance. The quality and timeliness of support depend on the active engagement of the open-source community.
Who should use each product
Suitability
MXtoolbox is well-suited for organizations that need a comprehensive, managed solution for email deliverability and security. When considering suitability, it's important to look at several factors: - ease of deployment, - ongoing maintenance requirements, and - the level of technical expertise needed.
It's a strong fit for MSPs managing multiple client domains, enterprise-level businesses with complex email infrastructures, and SMBs looking for a robust, all-in-one tool without deep technical dives into self-hosting. The free tier also provides valuable basic tools for smaller operations.
Techsneeze DMARCts report viewer is best for technically proficient individuals or organizations that prefer open-source solutions and have the resources to self-host and maintain the software. It offers complete data ownership and customization.
MSPs might find it useful if they have dedicated in-house technical teams to manage custom deployments for clients, offering a cost-effective alternative to commercial tools. Enterprise businesses with strong DevOps capabilities and a preference for open-source might also consider it. However, it is generally less suitable for SMBs due to the significant technical overhead involved.
How does MXtoolbox compare with Techsneeze DMARCts report viewer?
DMARC report analysis
Analysis of DMARC aggregate reports to identify authentication issues.
Source detection
Ability to identify sending sources of email for your domain.
Requires manual configuration of known sources
Forward detection
Helps in understanding how emails are being forwarded and re-authenticated.
Visualizes forwarded mail, manual interpretation
Spoof detection
Identifies unauthorized use of your domain for sending emails.
Notifications and alerts
Automated alerts for DMARC issues or domain reputation changes.
Requires custom setup for alerts
Reporting
Generation of comprehensive DMARC reports and summaries.
Comprehensive DMARC analytics
Visual DMARC aggregate reports
API
Programmatic access to DMARC data and platform features.
No native API, requires custom scripting
Multi-tenancy
Manage multiple domains or client accounts from a single interface.
Available in paid plans
Requires multiple instances or custom setup
SPF flattening
Feature to address SPF record lookup limit issues.
Included in Delivery Center Plus
Hosted DMARC
Managed DMARC record hosting and management services.
Requires self-hosting and manual record setup
BIMI
Support for Brand Indicators for Message Identification.
Related services and guidance
Not natively supported
MTA-STS/TLS-RPT
Support for Mail Transfer Agent Strict Transport Security/TLS Reporting.
Not a core feature
Not natively supported
Blocklists and reputation
Monitoring and reporting on IP/domain blocklist status and reputation.
Core feature with adaptive monitoring
Not a native feature
AI copilot
AI-powered assistant for DMARC insights and issue resolution.
DNS monitoring
Monitoring of DNS records beyond DMARC, SPF, DKIM.
Extensive DNS tools
Not a native feature
Self hostable
Option to host the DMARC reporting solution on your own servers.
Cloud-based service
Free trial/free tier
Availability of a free version or trial period.
Free tools and paid trials
Open-source, free software
Drawbacks and what to watch out for
MXtoolbox users have reported issues primarily around billing practices and subscription cancellations, describing them as opaque or difficult to manage. For Techsneeze DMARCts report viewer, the main drawbacks stem from its open-source nature, requiring significant technical expertise for deployment, maintenance, and the absence of formal support or advanced commercial features.
We have pulled the average ratings from G2 for each product, and also included the most recent negative reviews for each product in full. Positive reviews tend to have less detail and have a higher chance of being fraudulent, so negative reviews are a better signal for your decision.
4.1 / 5(29)
0 / 5(0)
Business Practices are scammy
0.0 / 5
What do you like best about MXToolbox?
It helped us solve the small issue we had with our emails going to customers spam folder.
What do you dislike about MXToolbox?
I initially signed up online for a month-to-month contract, but then a salesperson got a hold of me and sent me a quote. The quote he sent me was for a year contract which I did not want, so I signed up for the month to month. Once the problem was fixed I tried to cancel and I couldn't do it online. I emailed them and they told me I had to call them. After lots of back and fourth they told me I signed a year contract and I couldn't cancel. I would have never signed up for a year. It was a very scammy business practice. Eventually they stopped responding so I had to stop the payments from my credit card.
Recommendations to others considering MXToolbox:
I don't recommend them because of their shady business practices.
What problems is MXToolbox solving and how is that benefiting you?
fixing a problem with emails going to spam
Sam B.
IT Director Mid-Market (51-1000 emp.)
No G2 reviews
G2 is the most popular review platform for DMARC products, so this is a strong signal that this product is not popular.
Think twice before doing their paid plans. Deceptive "risk-free" 30 day trial
0.0 / 5
What do you like best about MXToolbox?
I suspect many of the people responding favorably on this forum are using their free tools. Their free tools are very useful -- but think twice before upgrading to their paid plans.
What do you dislike about MXToolbox?
Like many other software vendors - they make an offer of a risk-free one-month trial. However, they don't actually refund you your money if you cancel before 30 days. Here is my example: I signed up for their delivery center option on November 10, 2018 and was promptly billed $99. I used the service for 2 days, realized the paid features were overkill for my own and customers' needs, so called to cancel November 12 (two days after signup.) They acknowledged my cancellation by email but never credited back my account for the $99.
On December 17th I called their toll-free line. Matt on the phone said ("getting a refund would require managers approval and it's not a certain thing.") No sign of any refund as-yet, no confirmation from the company following the call of what to expect on refund.
On December 15 I emailed. Their response to my email was "Sorry, we can't process that sort of thing by email. Either call or create a support ticket." Unfortunately, the support ticket option is available only for active subscribers -- so you are left with calling their phone system and having no record of exchange. Attached is an image from their website taken December 2018 in which they describe their "risk-free" offer. https://postimg.cc/mhgzm197
In summary -- Be aware that their free trial is not like how most other software vendors manage their trial promotions. They are opportunistic about billing you and (in my experience) don't honor the refund they promise as part of their risk-free trial.
Recommendations to others considering MXToolbox:
Use their free tools (they are good.) Their paid tools are overpriced, and they have a misleading "risk-free" plan that will end up costing you $99.
What problems is MXToolbox solving and how is that benefiting you?
Their free tools will help you diagnose MX configuration issues.
jon b.
Jon Small-Business (50 or fewer emp.)
Beware their "30 day free trial" of the Delivery Center!
0.5 / 5
What do you like best about MXToolbox?
The free tools are good, and one wouldn't mind paying something for them, but one does object to being defrauded - see below.
What do you dislike about MXToolbox?
Tried to cancel free trial only a couple of days in, but $99 had been taken from my card and they have not responded to repeated requests to end it and refund the money. It looks like attempted fraud.
What problems is MXToolbox solving and how is that benefiting you?
Simple things like reverse DNS lookup helped us to check our email setup.
Alexander S.
Small-Business (50 or fewer emp.)
Makes email management easy
3.5 / 5
What do you like best about MXToolbox?
-Affordable pricing
-Setting up is very easy
-Useful dashboards
-Makes email reputation checks easier
What do you dislike about MXToolbox?
-This tool covers everything required for email management, there is nothing to dislike about.
What problems is MXToolbox solving and how is that benefiting you?
I have used this tool for domain reputation checking for phising mail analysis also I am using this for some of my projects to check mail deliverability and reputation of the domain to make sure the domain is not being blacklisted due to sending loads of emails.
Nitin R.
Software dev Small-Business (50 or fewer emp.)
MXToolBox is great for blacklist testing
3.5 / 5
What do you like best about MXToolbox?
MXToolBox is suitable for Blacklists, DMARC, Diagnostics, Email Health, and DNS Lookup checks.
What do you dislike about MXToolbox?
For a free tool, I'd say MXToolBox is pretty top-notch.
What problems is MXToolbox solving and how is that benefiting you?
I used MXToolBox for DNS look-ups and blacklist checks.
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
Pricing
MXtoolbox offers tiered paid plans with a free option for basic features, while Techsneeze DMARCts report viewer is an open-source tool, meaning the software itself is free but requires users to cover self-hosting costs.
4.1 / 5(29)
