MXtoolbox provides a broad suite of tools extending beyond DMARC, covering general DNS lookups, blacklist (or blocklist) monitoring, and various email health checks. Their DMARC reporting is integrated within this larger ecosystem, allowing for a holistic view of email infrastructure.
The platform excels in offering quick diagnostics for various email-related issues. While DMARC is a significant component, it's part of a larger toolkit designed for IT administrators and network engineers to troubleshoot and maintain email deliverability and domain reputation.
LetsDMARC is laser-focused on DMARC reporting and enforcement. As part of a broader email security platform by Libraesva, its DMARC features are deeply integrated with the goal of achieving full DMARC compliance and protection against email impersonation.
We found LetsDMARC offers robust capabilities for DMARC report analysis, sender source identification, and policy management. The emphasis is on streamlining the path to DMARC enforcement, which includes managing SPF, DKIM, and the aggregate and forensic reports that DMARC generates.
How easy is each product to use
User experience
The MXtoolbox interface is functional and provides quick access to a multitude of tools. While effective for technical users who know exactly what they are looking for, the sheer volume of options can sometimes make navigation less intuitive for newcomers to DMARC or those seeking a streamlined experience.
We observed that accessing specific DMARC reports or aggregated views sometimes requires navigating through several clicks. While the free tools are very straightforward, the paid DMARC-specific features feel integrated into a broader, more traditional IT toolkit design rather than a dedicated DMARC dashboard.
LetsDMARC offers a clean, intuitive, and easy-to-use dashboard. The focus on DMARC allows for a more guided experience, particularly for deployment and monitoring. The clarity of instructions provided for various steps, such as SPF/DMARC integration, stands out.
While some minor graphic settings might not be retained when changing pages, as noted by users, the overall experience is geared towards simplifying DMARC management. This makes it easier for users to understand their email flow, identify issues, and progress towards a stricter DMARC policy without feeling overwhelmed.
Which product has the best support
Support
MXtoolbox provides support through various channels, including email and phone for paid subscribers. However, we've seen reports highlighting challenges with customer service, particularly regarding cancellations and refunds for paid plans, which can be a point of frustration for users.
While the company offers a 30-day satisfaction guarantee, some users have reported difficulties in actually receiving refunds or cancelling subscriptions online. This suggests that while support channels exist, the process can sometimes be less user-friendly than expected, especially for administrative tasks.
LetsDMARC, as part of Libraesva, emphasizes strong customer support. User reviews specifically mention customer support being 'at the top,' which is crucial for a security-focused product like DMARC. This is vital when implementing complex email authentication protocols.
Given the custom pricing and enterprise focus, we anticipate a more personalized and hands-on support experience from LetsDMARC. This is often a deciding factor for organizations needing guided assistance through DMARC deployment and ongoing management.
Who should use each product
Suitability
MXtoolbox is best suited for IT administrators, network engineers, and small to medium-sized businesses (SMBs) who need a comprehensive suite of DNS and email diagnostic tools, in addition to DMARC reporting. Its extensive free tools make it an excellent choice for ad-hoc troubleshooting and quick checks.
For managed service providers (MSPs), MXtoolbox can be valuable for monitoring client domains, though the user experience for managing multiple clients might require more manual navigation. Enterprise organizations might find its DMARC features sufficient for basic monitoring but might seek more specialized DMARC platforms for advanced enforcement and policy management.
LetsDMARC is ideal for medium to large enterprises and organizations that prioritize a dedicated, streamlined DMARC solution for email security and anti-impersonation efforts. Its focus on DMARC compliance makes it suitable for businesses with complex email environments that need robust enforcement capabilities.
MSPs serving enterprise clients would find LetsDMARC's multi-tenancy and dedicated DMARC focus beneficial for managing multiple domains and client DMARC policies. For SMBs, it might offer more advanced features than initially needed, and its custom pricing model might be geared towards larger deployments.
How does MXtoolbox compare with LetsDMARC?
DMARC report analysis
Ability to parse and visualize DMARC aggregate and forensic reports.
Comprehensive DMARC analytics dashboard.
Dedicated DMARC reporting and visualization.
Source detection
Identifies legitimate and unauthorized email sending sources.
Verified source management.
Robust sender identification.
Forward detection
Detects email forwarding that can impact DMARC authentication.
Helps diagnose mail flow issues.
Monitors email flow for DMARC compliance.
Spoof detection
Identifies and helps block email impersonation and spoofing attempts.
Domain impersonation protection.
Core DMARC function for anti-spoofing.
Notifications and alerts
Provides real-time alerts for DMARC issues or changes.
Alerts for blacklisting and email configuration issues.
Standard for monitoring DMARC compliance.
Reporting
Generates various reports on DMARC performance and email deliverability.
Email delivery performance reports.
Detailed DMARC compliance reports.
API
Offers an API for integration with other systems.
Supports SIEM integration for reputation lookups.
Likely available for enterprise integrations.
Multi-tenancy
Enables managing DMARC for multiple domains or clients from one account.
Suitable for web hosts and MSPs managing multiple client domains.
Designed for enterprise and MSPs managing various sites.
SPF flattening
Simplifies SPF records to avoid the 10-lookup limit.
Included in Delivery Center Plus tier.
A common feature for DMARC tools for large organizations.
Hosted DMARC
Manages DMARC records and reporting on behalf of the user.
DMARC record management and deployment assistance.
Core offering for DMARC reporting.
BIMI
Supports Brand Indicators for Message Identification (BIMI).
Not explicitly mentioned.
Not explicitly mentioned.
MTA-STS/TLS-RPT
Supports Mail Transfer Agent-Strict Transport Security (MTA-STS) and TLS Reporting (TLS-RPT).
Not explicitly mentioned.
Not explicitly mentioned.
Blocklists and reputation
Monitors domain and IP reputation on various blacklists (or blocklists).
Weekly and adaptive blacklist monitoring.
Not a primary stated feature for LetsDMARC.
AI copilot
Offers AI-powered assistance for DMARC analysis and recommendations.
No AI copilot features mentioned.
No AI copilot features mentioned.
DNS monitoring
Monitors DNS records for changes or misconfigurations.
Extensive DNS lookup and health tools.
Implicitly covers DMARC-related DNS records.
Self hostable
Option to host the software on private infrastructure.
Cloud-based service only.
Offers on-premise and private cloud deployment options.
Free trial/free tier
Availability of a free version or a trial period.
Has a generous free tier with weekly blacklist monitoring.
Requires requesting custom pricing, no explicit free trial.
Drawbacks and what to watch out for
MXtoolbox faces criticism primarily around its business practices concerning paid plans and trials, with reports of difficulty in obtaining refunds or cancelling subscriptions. While its free tools are widely praised, the user experience for managing DMARC specifically can feel less streamlined. For LetsDMARC, a drawback is the limited number of public reviews, making it harder to get a broad consensus on user experience, though the existing reviews are positive. Its custom pricing model also means less transparency upfront for smaller organizations.
We have pulled the average ratings from G2 for each product, and also included the most recent negative reviews for each product in full. Positive reviews tend to have less detail and have a higher chance of being fraudulent, so negative reviews are a better signal for your decision.
4.1 / 5(29)
4.5 / 5(2)
Business Practices are scammy
0.0 / 5
What do you like best about MXToolbox?
It helped us solve the small issue we had with our emails going to customers spam folder.
What do you dislike about MXToolbox?
I initially signed up online for a month-to-month contract, but then a salesperson got a hold of me and sent me a quote. The quote he sent me was for a year contract which I did not want, so I signed up for the month to month. Once the problem was fixed I tried to cancel and I couldn't do it online. I emailed them and they told me I had to call them. After lots of back and fourth they told me I signed a year contract and I couldn't cancel. I would have never signed up for a year. It was a very scammy business practice. Eventually they stopped responding so I had to stop the payments from my credit card.
Recommendations to others considering MXToolbox:
I don't recommend them because of their shady business practices.
What problems is MXToolbox solving and how is that benefiting you?
fixing a problem with emails going to spam
Sam B.
IT Director Mid-Market (51-1000 emp.)
Great tool for SPF/DMARC integration
4.5 / 5
What do you like best about Libraesva LetsDMARC?
Ease of use, useful dashboard. Setup was simple and fast. Customer support is at the top.
What do you dislike about Libraesva LetsDMARC?
At the moment there is nothing to report about what dislike
What problems is Libraesva LetsDMARC solving and how is that benefiting you?
SPF lookup solved fat with LetsDMARC
Marco P.
System Engineer Enterprise (> 1000 emp.)
Think twice before doing their paid plans. Deceptive "risk-free" 30 day trial
0.0 / 5
What do you like best about MXToolbox?
I suspect many of the people responding favorably on this forum are using their free tools. Their free tools are very useful -- but think twice before upgrading to their paid plans.
What do you dislike about MXToolbox?
Like many other software vendors - they make an offer of a risk-free one-month trial. However, they don't actually refund you your money if you cancel before 30 days. Here is my example: I signed up for their delivery center option on November 10, 2018 and was promptly billed $99. I used the service for 2 days, realized the paid features were overkill for my own and customers' needs, so called to cancel November 12 (two days after signup.) They acknowledged my cancellation by email but never credited back my account for the $99.
On December 17th I called their toll-free line. Matt on the phone said ("getting a refund would require managers approval and it's not a certain thing.") No sign of any refund as-yet, no confirmation from the company following the call of what to expect on refund.
On December 15 I emailed. Their response to my email was "Sorry, we can't process that sort of thing by email. Either call or create a support ticket." Unfortunately, the support ticket option is available only for active subscribers -- so you are left with calling their phone system and having no record of exchange. Attached is an image from their website taken December 2018 in which they describe their "risk-free" offer. https://postimg.cc/mhgzm197
In summary -- Be aware that their free trial is not like how most other software vendors manage their trial promotions. They are opportunistic about billing you and (in my experience) don't honor the refund they promise as part of their risk-free trial.
Recommendations to others considering MXToolbox:
Use their free tools (they are good.) Their paid tools are overpriced, and they have a misleading "risk-free" plan that will end up costing you $99.
What problems is MXToolbox solving and how is that benefiting you?
Their free tools will help you diagnose MX configuration issues.
jon b.
Jon Small-Business (50 or fewer emp.)
Intuitive and easy-to-use software
4.5 / 5
What do you like best about Libraesva LetsDMARC?
The clarity of the instructions provided of the various steps
What do you dislike about Libraesva LetsDMARC?
some graphic settings are not retained when changing pages
What problems is Libraesva LetsDMARC solving and how is that benefiting you?
Managing SPF, DMARK and DKIM of various sites in a single platform
Massimo G.
System Administrator Enterprise (> 1000 emp.)
Beware their "30 day free trial" of the Delivery Center!
0.5 / 5
What do you like best about MXToolbox?
The free tools are good, and one wouldn't mind paying something for them, but one does object to being defrauded - see below.
What do you dislike about MXToolbox?
Tried to cancel free trial only a couple of days in, but $99 had been taken from my card and they have not responded to repeated requests to end it and refund the money. It looks like attempted fraud.
What problems is MXToolbox solving and how is that benefiting you?
Simple things like reverse DNS lookup helped us to check our email setup.
Alexander S.
Small-Business (50 or fewer emp.)
Makes email management easy
3.5 / 5
What do you like best about MXToolbox?
-Affordable pricing
-Setting up is very easy
-Useful dashboards
-Makes email reputation checks easier
What do you dislike about MXToolbox?
-This tool covers everything required for email management, there is nothing to dislike about.
What problems is MXToolbox solving and how is that benefiting you?
I have used this tool for domain reputation checking for phising mail analysis also I am using this for some of my projects to check mail deliverability and reputation of the domain to make sure the domain is not being blacklisted due to sending loads of emails.
Nitin R.
Software dev Small-Business (50 or fewer emp.)
MXToolBox is great for blacklist testing
3.5 / 5
What do you like best about MXToolbox?
MXToolBox is suitable for Blacklists, DMARC, Diagnostics, Email Health, and DNS Lookup checks.
What do you dislike about MXToolbox?
For a free tool, I'd say MXToolBox is pretty top-notch.
What problems is MXToolBox solving and how is that benefiting you?
I used MXToolBox for DNS look-ups and blacklist checks.
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
Pricing
MXtoolbox offers a free tier and transparent pricing for its core plans, while LetsDMARC uses a custom pricing model requiring direct contact for a quote.
4.1 / 5(29)
