Support
Our interactions with MailHardener's support team indicated a highly knowledgeable and responsive service, particularly for technical queries. They demonstrated a deep understanding of DMARC and related protocols, which is crucial when dealing with complex authentication issues. While their primary support channels are often email-based, the quality of their responses is consistently high, providing thorough and actionable advice.
We found their documentation to be comprehensive, serving as an excellent self-service resource for common questions and advanced configurations. For users who prefer to find answers independently or for those with highly technical problems, MailHardener's support ecosystem is robust, focusing on expertise and precision in their guidance.
DMARCly offers responsive support channels, including live chat for Growth plans and above, which we found very helpful for quick resolutions. Their team is generally quick to respond and provides clear guidance on using the platform and addressing DMARC-related concerns. The availability of live chat is a significant advantage for users who prefer real-time assistance.
Their support resources, including FAQs and guides, are practical and easy to follow, catering to a broad user base. While perhaps not as deeply specialized in the most intricate DMARC nuances as MailHardener, DMARCly's support focuses on user enablement and efficient problem-solving, making it accessible for varying levels of technical expertise.