Support
As a commercial offering, Mail Tower typically provides dedicated customer support channels. We expect users to have access to documentation, email support, and potentially live chat or phone support, depending on their subscription level. This is crucial for navigating complex DMARC issues or platform-specific questions.
The quality and responsiveness of support are often a key differentiator for managed services. With Mail Tower, users can anticipate professional assistance for setup, troubleshooting, and understanding their DMARC reports, ensuring they are not left to decode technical problems on their own. This peace of mind is part of the package.
Support for the Techsneeze DMARCts report viewer operates entirely within the open-source community model. This means there is no dedicated support team or official channels in the traditional sense. Users primarily rely on online forums, community discussions, and potentially GitHub issues for help.
While community support can be robust and helpful, it's inherently informal and lacks guaranteed response times. Users must be prepared to troubleshoot issues themselves, read through code, or wait for community members to offer solutions. This approach demands a self-reliant user base, making it less suitable for those who need immediate or guided assistance.