Support
Kevlarr's support has consistently been highlighted as a strong point, and our experience confirms this. We've found their team to be responsive, knowledgeable, and genuinely helpful, particularly during initial setup and when tackling more complex DMARC alignment challenges. Several reviews praise the personal and fast support, which is crucial when dealing with email deliverability issues.
They offer guidance on configuring DMARC, SPF, and DKIM settings, demonstrating a deep understanding of email authentication protocols. The support acts as a valuable resource, assisting users in optimizing their email security configurations and resolving any reporting anomalies.
Information regarding DMARC SaaS's specific support structure is less readily available. Based on the product's market positioning, we anticipate standard online support channels such as email or a ticketing system. For "Partner Managed DMARC", it's likely that support is primarily facilitated through the partners themselves, suggesting a tiered support model.
Without explicit details, we infer that direct user support might be more focused on troubleshooting platform usage rather than in-depth DMARC policy consultation. Customers relying on the "Partner Managed" option would benefit from understanding the scope of support provided by their specific partner.