Support
Fraudmarc, being a commercial service, typically offers dedicated customer support. We experienced prompt responses and helpful guidance when encountering questions or issues. Their support team demonstrated good knowledge of DMARC and the platform's features, providing practical advice for policy enforcement and troubleshooting.
They often offer various support channels, which might include email, live chat, or phone support, depending on the service tier. This level of accessible and knowledgeable support is a significant advantage for organizations that need quick resolutions and expert assistance without relying on community forums.
Open-DMARC-Analyzer, as an open-source project, primarily relies on community support. Users can often find assistance through forums, GitHub issues, or other community channels. While the community can be very responsive, the level of support can vary, and direct, guaranteed support is not part of the package.
For those comfortable with open-source ecosystems, this model works well. We found that solutions to common problems are often documented or discussed online. However, if you require immediate, guaranteed assistance or enterprise-grade service level agreements (SLAs), you would need to rely on your internal IT team or a third-party consultant.