Support
Fraudmarc typically provides support through email and a knowledge base. Our experience indicates a responsive, albeit more channeled, support system. They are generally helpful with DMARC-specific queries and setup assistance.
For advanced troubleshooting or complex integration scenarios, the resources might be more limited compared to larger platforms. The support focuses on ensuring DMARC success, which is commendable, but users seeking broader email security assistance may need to look elsewhere.
DMARCAnalyzer, benefiting from Mimecast's larger infrastructure, offers comprehensive support channels, including phone, email, and extensive documentation. We expect a multi-tiered support structure capable of handling diverse and complex issues.
The integration with Mimecast means users might also tap into Mimecast's broader support for email security. This typically translates to more robust and varied assistance, which is a significant advantage for larger organizations with complex requirements.