Support
Fraudmarc generally provides support through standard channels, including email and a knowledge base. We find their support team to be knowledgeable when addressing technical DMARC inquiries, which is crucial given the complexity of the platform's features.
Documentation is comprehensive, offering resources for users to troubleshoot common issues and configure advanced settings. Response times are generally good, aligning with industry standards for enterprise-focused SaaS solutions.
DMARC 25, particularly given its apparent focus on the Japanese market, seems to offer a more personalized support experience. We expect direct contact options, such as phone support during business hours, which can be beneficial for localized assistance.
While documentation might be less extensive than global platforms, the directness of their support can be a strong point for users who prefer one-on-one guidance. However, users outside of its primary operating region might experience limited availability or language barriers for support.