Support
Given Eunetic's free-of-charge model, we anticipate a more community-driven or self-service support experience. While basic assistance might be available, users should expect to rely more on documentation or common FAQs for troubleshooting.
For a tool focused on basic DMARC analysis, this level of support is often adequate. However, for complex deployment scenarios or immediate critical issues, the availability of dedicated, rapid-response support might be limited.
KDmarc, as an enterprise-grade solution, is expected to offer more robust and professional support channels. This typically includes dedicated support teams, faster response times, and potentially various tiers of assistance, such as email, chat, or phone support.
Organizations investing in a comprehensive platform like KDmarc often require assurances of expert assistance for setup, ongoing management, and urgent issues. We would expect their support to be tailored to complex enterprise environments, offering guidance on advanced configurations and integrations.