Support
EmailAuth.io, based on our experience, offers responsive support, particularly for DMARC-related queries. Given its focused nature, their team is generally well-versed in specific DMARC implementation and troubleshooting. We've found them helpful in guiding through setup and policy adjustments.
Their support model aligns with a more streamlined product, providing direct assistance without the need for extensive tier escalation. This can be beneficial for users who require quick, expert help on email authentication issues.
Everest's support quality, as we've observed and heard from others, can be a mixed bag. While they offer various support channels, including dedicated account managers for higher tiers, response times and depth of technical expertise can vary. Some users report excellent, proactive support, while others mention slower responses or a need for more in-depth technical clarification.
Given the complexity and breadth of the platform, finding consistent, highly specialized support across all its features can be a challenge. They do offer extensive documentation and resources, but hands-on assistance might require persistence to get to the right expert.