Support
Our interactions with EmailAuth.io's support were generally positive. They offer standard channels like email and a ticketing system, backed by a knowledge base that covers many common questions. For more intricate queries, responses were thorough, though sometimes took a little longer.
We appreciate their commitment to resolving complex technical issues, which is crucial given the product's advanced feature set. It feels like a structured, professional support system well-suited for organizations that need detailed guidance.
Centera DMARC Compliance provided a more agile and personal support experience. Given its simpler nature, questions often received quicker, more concise answers. They also offer email support, and their documentation is geared towards rapid problem-solving.
While perhaps not as extensive in terms of deep technical articles, the directness of their support is a significant advantage for users who prefer swift resolutions to common issues. It's effective for their target audience, prioritizing efficiency.