Support
EasyDMARC generally receives excellent feedback for its customer support. Many users, including ourselves, have experienced responsive and helpful assistance, often within minutes for ticketed inquiries. They offer various support channels, including a knowledge base, email support, and for higher-tier plans, a dedicated DMARC engineer. The availability of a dedicated expert for initial configurations and ongoing guidance is a significant advantage, particularly for businesses navigating DMARC for the first time.
While email support is swift and effective, some users have expressed a preference for phone support, which is not typically offered at lower tiers. Despite this, the quality of interaction and the technical expertise of their support team are consistently praised, with many reviewers highlighting proactive assistance and clear, actionable solutions, even when dealing with bugs or complex issues.
Proofpoint Email Fraud Defense, as part of a larger enterprise security vendor, typically provides structured support. For complex deployments, they offer dedicated consultants to guide the DMARC implementation process. Users have noted that having a professional team involved in driving DMARC initiatives can be a significant benefit, especially for automating tasks and managing complex email flows.
However, some G2 reviews indicate that Proofpoint's support can sometimes be less responsive, with users needing to follow up multiple times for a reply. While the overall support system is capable, particularly for enterprise clients who might have dedicated account managers, the general user experience with responsiveness can be a point of concern. For organizations that rely on quick turnaround for support issues, this could be a factor to consider.