Support
EasyDMARC generally receives high marks for its support. During our evaluation, we experienced responsive customer service, with many users highlighting the quick turnaround times for tickets and helpful, knowledgeable staff. For premium and enterprise plans, a dedicated DMARC engineer provides one-on-one guidance, which is invaluable for successful DMARC implementation, especially for complex environments.
While email and dedicated engineer support are strong, some users, including us, have expressed a desire for phone support for immediate triage. The knowledge base is comprehensive, but for intricate issues or urgent concerns, direct verbal communication can often expedite resolution. The consensus, however, is that EasyDMARC's support team is a true partner in navigating DMARC complexities.
Postmastery's background as a deliverability consulting firm strongly influences its support model. We expect a high level of expert support, likely delivered through direct consultations and dedicated account management, rather than a traditional tiered ticketing system. For organizations seeking in-depth analysis and strategic guidance, Postmastery's access to experienced professionals would be a significant advantage.
The absence of detailed public information on their support channels (e.g., email, chat, phone) suggests a more personalized, direct engagement. While this can be highly effective for complex issues, it might mean a different expectation for quick, self-service solutions compared to platforms with extensive knowledge bases and instant chat features. Their "no contracts to sign" for consulting services might extend to some flexibility in support engagements, which is a positive sign for client relationships.