Support
As a commercial platform, DMARCPal provides structured support channels. Based on our interactions, they offer accessible assistance, typically through email or a ticketing system. This includes guidance on setup, troubleshooting issues, and general inquiries about DMARC best practices. Their documentation is also a valuable resource for self-service.
We consider the availability of dedicated support to be a significant advantage, especially for organizations that may not have in-house DMARC experts. This level of support ensures that users can get timely help and resolve authentication issues efficiently, minimizing potential email deliverability impacts.
The DMARC report viewer, being an open-source project, relies on community-driven support. This means assistance is primarily available through GitHub issues, project documentation, and potentially community forums. While many open-source communities are vibrant and helpful, it's not the same as having a dedicated support team with service level agreements.
Users must be prepared to troubleshoot issues independently or rely on the collective knowledge of the community. We've found that for those comfortable navigating open-source ecosystems, this model can be effective. However, for organizations requiring immediate, guaranteed support, this approach may present challenges.