Support
DMARCly offers email support for its Professional plan, upgrading to live chat for Growth, Business, and Enterprise tiers. This tiered approach means that higher-paying customers receive more immediate assistance, which is standard practice for many SaaS providers.
From our experience, the support documentation is extensive and helpful for self-service. When direct contact is needed, the live chat can be effective, particularly for more complex inquiries, though response times can vary depending on the plan level.
LetsDMARC receives positive marks for its customer support, with users frequently praising its responsiveness and helpfulness. The emphasis seems to be on providing a high level of support across the board, which can be a significant advantage for organizations that require hands-on assistance.
While specific support channels (e.g., email, chat, phone) aren't detailed in public information, the consistent positive feedback on customer support suggests a strong commitment to user satisfaction. This is crucial for navigating DMARC deployment, which often involves nuanced issues.