Support
DMARCEye offers tiered support, starting with community support for all plans, and escalating to priority support for Scale and Enterprise tiers. For Enterprise users, 24/7 phone support and a dedicated account manager are included, which is a significant plus for critical operations.
Our interactions with DMARCEye's support team generally indicate a responsive and helpful experience, particularly for paid plans. The availability of multiple channels, including Slack and Teams integrations for notifications, suggests a proactive approach to keeping users informed.
DMARC Director, being geared towards enterprise, typically offers high-touch support models. Although specific details aren't publicly listed, based on similar enterprise-focused products, we expect dedicated account management and robust technical support tailored to large organizations.
The ability to contact them via phone and email for inquiries, as indicated by their website, suggests direct access to their team. For complex DMARC deployments and ongoing management, this level of personalized support is often a deciding factor for enterprise clients.