Support
DMARCDKIM.com offers tiered support based on the chosen plan. The MINI plan includes onboarding support, which is beneficial for initial setup. Moving up to the BASIC plan, we get access to ticket support, ensuring that more complex issues can be addressed through a formal ticketing system.
For the highest tier, the PRO plan, priority support is provided. This structure allows users to select a support level that matches their needs and budget. Our experience with their ticket support has been generally positive, with timely and helpful responses, although response times naturally vary by tier.
SimpleDMARC's support model seems to be more uniform across its paid plans, although specific details on response times or support channels beyond the general offering are not explicitly outlined. The focus appears to be on providing comprehensive guides and an intuitive platform to minimize the need for direct support.
Based on reviews, users generally find the platform easy enough to use that extensive support might not be frequently required. However, for those instances where direct assistance is needed, the details regarding how efficiently it is provided are less clear. We expect standard email-based support, but without a tiered system, it's difficult to gauge specific service level agreements.