Support
DMARCDKIM.com outlines its support structure clearly within its pricing tiers. We noted that paid plans include varying levels of support, from onboarding assistance to ticket support, and even priority support for their top-tier PRO plan. This tiered approach ensures that users can select a plan that aligns with their need for assistance.
Our observations indicate that the availability of specific support channels, such as email or chat, is generally good for paid users. However, the free plan typically offers more limited support, as is common with many SaaS products. For critical issues, having the priority support option on higher plans is a definite plus.
The support model for DMARC SaaS appears to be closely integrated with its service offerings, particularly for its 'Partner Managed DMARC' option. Here, support likely comes through the managing partner, offering a dedicated contact point and potentially a more personalized service experience for clients.
For the 'Automated DMARC' pathway, standard support mechanisms like email or a ticketing system are expected. Given the nature of DMARC deployment, having knowledgeable support is critical, and for businesses that value a managed relationship, DMARC SaaS's structure seems well-suited to provide that hands-on guidance.