Support
As a commercial product, DMARCAnalyzer offers professional customer support. We expect users to have access to a dedicated support team that can assist with setup, troubleshooting, and best practices. This often includes various channels such as email, phone, and potentially live chat, providing a robust safety net for complex issues.
Documentation for DMARCAnalyzer is comprehensive, covering a wide range of topics from initial configuration to advanced DMARC policies. This level of professional support and resource availability is a key benefit for organizations that prefer a fully managed solution with expert assistance on standby.
Open-DMARC-Analyzer, consistent with its open-source nature, relies primarily on community support. Users typically find assistance through forums, GitHub issues, and shared community knowledge. While this can be vibrant and helpful, response times and solution depth can vary, as it's not a guaranteed service level. You are, in essence, part of the support team.
Documentation is generally available, often maintained by the project developers or active community members, but it might not be as polished or extensive as that of commercial offerings. We recommend users be comfortable with self-help and technical problem-solving when opting for this solution, as direct vendor support is not part of the package.