Support
Being part of Mimecast, DMARCAnalyzer typically offers enterprise-level support channels. This means access to documentation, knowledge bases, and direct support. We've found their support team to be knowledgeable about DMARC intricacies, which is crucial when dealing with complex email authentication issues.
However, the response times and direct access to specialized support can sometimes vary, as is common with larger organizations. For critical issues, having a dedicated account manager might become essential depending on your plan, though we always appreciate thorough documentation.
DMARC SaaS, especially with its focus on partner-managed DMARC, often provides support through its network of partners, or directly for its 'Automated DMARC' offering. We've experienced support that is often responsive and geared towards assisting with practical implementation and day-to-day management.
Their streamlined approach extends to their support, aiming to resolve issues efficiently. While it might not have the extensive self-service resources of larger platforms, the directness of their support can be a significant advantage, particularly for smaller teams or those relying on a managed service provider (MSP).