Support
Leveraging Mimecast's extensive support infrastructure, DMARCAnalyzer benefits from a broad range of resources. We would expect support to be highly professional and technically proficient, given the complexity of the integrated Mimecast offerings. Users can typically access support through various channels, including phone, email, and a comprehensive knowledge base.
The advantage here is that support queries can often be escalated within Mimecast's larger ecosystem, potentially allowing for more holistic troubleshooting if DMARC issues are intertwined with other email security concerns. This can be particularly beneficial for enterprise clients with intricate IT environments.
DMARC Manager, as a more specialized DMARC tool, likely offers more direct and focused support. We would anticipate a responsive team dedicated to DMARC-specific issues. Support is typically provided via email or an online ticketing system, often complemented by a helpful FAQ section and user guides.
While it might not have the multi-layered support structure of a large enterprise like Mimecast, its focused nature means the support team is often deeply knowledgeable about their specific product. For users primarily seeking assistance with DMARC implementation and reporting, this direct approach can be highly effective.