Support
With DMARC SaaS, we generally expect dedicated support channels, including email and potentially phone or chat. Given it's a commercial product, users typically receive assistance with onboarding, troubleshooting, and feature inquiries.
The level of support can vary depending on the chosen pricing tier, but the expectation is that there's a team available to help resolve issues and provide guidance on optimizing DMARC policies. This is a significant comfort for those less technically inclined.
Docker DMARC Reports, being an open-source project, relies primarily on community support. Users can often find help through GitHub issues, forums, or project documentation. This model fosters collaborative problem-solving, but it also means there isn't a dedicated support team to contact.
We've found that success with this model hinges on the user's ability to self-serve or engage with the community for solutions. For organizations without in-house expertise, this can be a more challenging support environment, requiring patience and a proactive approach.