Support
DMARC Director offers dedicated support channels, typically including email, phone, and a knowledge base. For enterprise clients, we experienced more personalized support, which is often crucial when dealing with complex DMARC deployments. Response times can vary based on the severity of the issue.
Their support team is knowledgeable, particularly regarding intricate DMARC configurations and troubleshooting. While general inquiries might take standard business hours, critical issues are handled with appropriate urgency, reflecting a service model suited for larger organizations.
DMARC 25 provides support primarily through email and a contact form, with phone support for their Japanese market. The self-service options, such as FAQs, are helpful for common questions. We found their responses to be clear and helpful for typical DMARC issues.
Given its simpler approach, the support needs are generally less complex. The team is efficient in addressing basic inquiries and guiding users through the platform. For more advanced troubleshooting, users might need to rely on the available documentation.