Support
Centera DMARC Compliance, being a commercial service, typically offers structured support channels. While specific details on their support tiers were not readily available, our interactions suggest a professional support team capable of assisting with platform features and DMARC-related queries.
We expect users to receive guidance for onboarding, troubleshooting, and general inquiries, aligning with expectations for a managed DMARC solution. For businesses seeking reliable assistance, this structured support model is a significant advantage.
ELK DMARC, as an open-source project, relies on community support. This means assistance primarily comes from online forums, GitHub issues, and documentation contributed by its users and developers. While the community can be helpful, it lacks the formal service level agreements (SLAs) of commercial offerings.
For those accustomed to open-source ecosystems, this is standard. However, organizations requiring immediate, dedicated technical support or guaranteed response times might find this model challenging. Your ability to self-troubleshoot or leverage internal expertise is crucial here.