Support
Barracuda, as a commercial vendor, offers professional support for its products, including Domain Fraud Protection. We've experienced their support to be responsive, with various channels available, such as phone, email, and a customer portal. They provide extensive documentation, knowledge bases, and online resources to help users troubleshoot issues and optimize their DMARC implementation.
Their support team is generally well-versed in the entire Barracuda Email Protection suite, which is beneficial given the integrated nature of DFP. For businesses that rely on vendor support for critical infrastructure, this structured approach to customer service is a significant advantage. This can be crucial when facing complex DMARC authentication failures or policy adjustments, especially for organizations without in-house DMARC specialists.
DMARC-SRG, being an open-source project, relies primarily on community support. We find that assistance is typically found through its GitHub repository, where users can report issues, suggest features, and sometimes receive help from the maintainers or other community members. There's no dedicated support team or official service level agreements.
This model suits users who are comfortable troubleshooting and finding solutions independently or leveraging their internal technical expertise. While the community can be helpful, it's not a guaranteed, on-demand support system. For critical operational needs, relying solely on community support might pose challenges, as response times and the depth of assistance can vary greatly. In essence, you are your own primary support.