Support
Barracuda, as a major enterprise security vendor, provides comprehensive support channels, including phone, email, and a knowledge base. We found their support to be highly professional and responsive, particularly for issues related to the broader Email Protection suite. For organizations with complex IT environments, having access to multi-tiered support for an integrated solution is a significant advantage.
The support team is well-versed not just in DMARC, but across the full spectrum of email security, which means they can assist with issues that might span multiple components of your email infrastructure. This holistic approach to support is beneficial for larger organizations that require integrated troubleshooting and solutions.
DMARC Monitor offers support primarily focused on DMARC implementation and reporting. While specific details on their support channels are less prominent, we anticipate a more direct and specialized approach given their niche focus. Users can generally expect assistance tailored to DMARC configuration, troubleshooting, and understanding reports.
For users seeking dedicated DMARC expertise, DMARC Monitor's support could be highly effective. However, for issues that extend beyond DMARC, such as broader email deliverability or security concerns, you might need to consult additional resources or tools. It's a focused support model for a focused product.