Support
Agari Brand Protection, as an enterprise solution, typically offers structured support tiers, often including dedicated account managers and technical support engineers. Our experience and a user review indicate that while the support team is knowledgeable, response times can sometimes be a little slow.
The depth of expertise required for managing advanced security features means that support interactions can be complex. While the assistance provided is thorough, it might require patience to resolve intricate issues, which is not uncommon for comprehensive security platforms.
DMARC Manager likely provides more standard SaaS-level support, which typically includes email or ticket-based assistance, and possibly a knowledge base. Given its simpler focus, the queries are often more direct and troubleshooting can be more straightforward.
For users seeking quick answers to common DMARC questions, a self-service knowledge base or community forum could be highly beneficial. While direct, personalized support might vary depending on subscription levels, the product's design generally minimizes the need for extensive support interactions.