Summary
A consensus across multiple sources indicates that domains formerly associated with Time Warner Cable (TWC), Roadrunner (rr.com), and Brighthouse are now under Charter Communications' (Spectrum) management, resulting in their MX records pointing to Charter's mail servers. This consolidation stems from mergers and acquisitions, with Spectrum now managing the email services for these legacy domains. While rr.com, twc.com, brighthouse.com, and charter.net are confirmed to use Charter's MX records, experts advise caution due to the complexity and potential instability stemming from backroom trading of domains and cable customers in the past. Consulting Charter's official support channels is crucial for obtaining the most accurate and up-to-date server addresses, and legacy MX record sheets should be treated with caution, as they might be outdated. Time Warner Cable support now redirects to Spectrum, underscoring the migration.
Key findings
- Consolidated MX Management: Charter Communications (Spectrum) now manages MX records for Time Warner Cable, Roadrunner, and Brighthouse domains.
- Affected Domains: rr.com, twc.com, brighthouse.com, and charter.net are confirmed to use Charter's MX records.
- Mergers and Acquisitions: The MX record changes are a result of mergers and acquisitions, leading to Spectrum managing the email services.
Key considerations
- Verify with Charter: Always verify server addresses through Charter's official support channels to ensure accuracy.
- Be Cautious with Legacy Data: Treat older MX record sheets and guides with caution, as they may be outdated due to ongoing infrastructure changes.
- Complex Domain History: Be aware of the potential complexity and past instability in cable domain configurations, and consider this when troubleshooting email deliverability issues.
What email marketers say
9 marketer opinions
Several sources confirm that domains formerly associated with Time Warner Cable (TWC), Roadrunner (rr.com), and Brighthouse now have their MX records managed by Charter Communications (Spectrum). This consolidation occurred due to mergers and acquisitions. While specific server addresses may vary, checking Charter's support documentation is recommended for the most up-to-date settings. Older MX records sheets may be outdated due to ongoing migrations.
Key opinions
- MX Record Consolidation: Time Warner Cable, Roadrunner, and Brighthouse MX records now point to Charter Communications (Spectrum).
- Domain Coverage: Affected domains include rr.com, twc.com, brighthouse.com, charter.net, and potentially subdomains like *.rr.com.
- Migration to Charter: Email services previously offered under TWC, Roadrunner, and Brighthouse have been migrated to Spectrum's infrastructure.
Key considerations
- Charter Support: Contact Charter's support or consult their official documentation for accurate and current MX record settings.
- MX Record Updates: Ensure MX records for domains using the legacy services are updated to reflect Charter's mail servers.
- Outdated Information: Be aware that older MX record sheets or guides might be outdated due to ongoing infrastructure changes.
Marketer view
Email marketer from Email Geeks shares information about Charter/Spectrum/RoadRunner, stating that their MX records now point to Charter, including old Time Warner and Brighthouse domains. They looked up 4.7MM records and found only 9,063 total records. They are trying to find other domains that might also point that way.
3 Dec 2022 - Email Geeks
Marketer view
Email marketer from Webmaster Forum advises that businesses using Charter for email services need to ensure their domain's MX records point to Charter's business mail servers. They recommend contacting Charter business support for the exact server addresses.
3 Nov 2022 - Webmaster Forum
What the experts say
2 expert opinions
Experts suggest that the domain landscape for cable providers, especially those now under Charter's umbrella like Time Warner, Roadrunner, and Brighthouse, is complex. Given the history of acquisitions and customer base changes, MX records should point to Charter's mail servers; however, there's a caution against fully trusting MX records due to the complexities of past transitions.
Key opinions
- Charter Umbrella: Time Warner, Roadrunner, and Brighthouse are now under the Charter (Spectrum) umbrella.
- MX Record Direction: Domains still in use from these legacy providers should have their MX records pointing to Charter's mail servers.
- Domain Complexity: Cable domain configurations are complex, likely due to previous acquisitions.
Key considerations
- MX Record Verification: Due to the intricate domain relationships, verifying MX records is very important.
- Charter Support: Contacting Charter's support might be necessary to verify configurations.
Expert view
Expert from Email Geeks explains the cable domain situation is messy due to backroom trading of domains and cable customers. They suggest not trusting MX records completely.
21 Aug 2023 - Email Geeks
Expert view
Expert from Word to the Wise explains that Time Warner, Roadrunner, and Brighthouse are now under the Charter umbrella. If those domains are being used for email, the MX records should point to Charter's mail servers.
19 Jan 2022 - Word to the Wise
What the documentation says
5 technical articles
Official documentation confirms that domains using Charter's (Spectrum's) email services, including those formerly under Brighthouse and Time Warner Cable, should have their MX records pointed to Charter's mail servers. Charter.net's MX records are managed by Charter directly. Specific server addresses can be found through Charter's official support channels. Time Warner Cable Support now redirects to Spectrum support.
Key findings
- Charter MX Handling: Charter (Spectrum) manages MX records for domains using their email services.
- Brighthouse Integration: Brighthouse.com's MX records now point to Charter Communications due to acquisition.
- Charter.net Direct: Charter.net's MX records are directly handled by Charter's servers.
- Time Warner to Spectrum: Time Warner Cable has transitioned to Spectrum, redirecting support to Spectrum's portal.
Key considerations
- Verify Server Addresses: Confirm specific server addresses with Charter's official support channels.
- Spectrum Support: Refer to Spectrum support for email client configuration.
- Account Migration: Time Warner Cable users should follow Spectrum's guidance for email account migration.
Technical article
Documentation from Spectrum Support specifies the necessary mail server settings (including MX records) for configuring email clients for Spectrum accounts. This includes incoming and outgoing server addresses.
4 Aug 2021 - Spectrum Support
Technical article
Documentation from DNS Records indicates that Brighthouse.com's MX records point towards Charter Communications' mail servers, reflecting the acquisition and merger of Brighthouse into Charter.
5 Aug 2021 - DNS Records
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