Summary
A consensus of reports indicates that Microsoft SNDS frequently experiences downtime, data delays, and performance issues. Both Microsoft's documentation and user experiences confirm these issues. Causes range from system maintenance and updates to high traffic. During these periods, the SNDS API can also be affected, leading to incomplete data. Experts and marketers advise implementing alternative monitoring methods, such as third-party reputation services and checking the Microsoft Service Health dashboard, to supplement SNDS data and maintain accurate insights into deliverability. Consistent SNDS downtime makes it difficult to diagnose deliverability issues.
Key findings
- Intermittent Downtime: SNDS experiences intermittent downtime, data delays, and performance issues.
- Data Inaccuracy: Data within the SNDS portal may be incomplete or inaccurate during these periods.
- API Unreliability: The SNDS API can be affected, leading to errors and incomplete data retrieval.
- System Maintenance: Downtime and delays can be attributed to system maintenance, updates, and high traffic.
Key considerations
- Alternative Monitoring: Implement alternative monitoring methods (third-party services) to supplement SNDS data.
- Service Health Check: Check the Microsoft Service Health dashboard for official outage reports.
- Real-time Alerts: Set up automated monitoring alerts to be notified of SNDS downtime.
- Patience Required: Be prepared for potential delays in data availability and cross-reference with other sources.
- Impact on Diagnosis: Recognize that consistent SNDS downtime makes it harder to diagnose deliverability issues promptly.
What email marketers say
11 marketer opinions
Reports from various email marketers indicate that Microsoft SNDS experiences intermittent downtime and performance issues. Users report problems such as slow loading times, incomplete data, and inaccurate reporting. Cross-referencing SNDS data with other monitoring tools, checking the Microsoft Service Health dashboard, and utilizing third-party reputation services are recommended strategies.
Key opinions
- Intermittent Downtime: SNDS experiences intermittent downtime and performance issues.
- Incomplete Data: Users report incomplete or inaccurate data within the SNDS portal, especially regarding bounce rates and IP reputation reports.
- Performance Issues: The SNDS portal can be slow and unresponsive, making it difficult to generate and access reports.
- Increasing Frequency: Some users have observed that SNDS outages are becoming more frequent.
Key considerations
- Alternative Monitoring: Implement alternative monitoring methods, such as third-party reputation services, to supplement SNDS data during downtime.
- Data Validation: Cross-reference SNDS data with other sources to ensure accuracy, particularly during periods of reported issues.
- Service Health Check: Consult the Microsoft Service Health dashboard for official reports of widespread outages.
- Automated Alerts: Consider implementing automated monitoring alerts to be notified of SNDS downtime promptly.
- Impact on Diagnosis: Be aware that consistent SNDS downtime can hinder the ability to diagnose and address deliverability issues effectively.
Marketer view
Email marketer from EmailDiscuss Forum recommends checking the Microsoft Service Health dashboard to confirm if a widespread outage is officially reported.
2 Aug 2023 - EmailDiscuss Forum
Marketer view
Email marketer from EmailGeeks Forum reports that the SNDS portal has been slow and unresponsive, particularly when generating reports for IP reputation.
26 Jun 2023 - EmailGeeks Forum
What the experts say
3 expert opinions
Experts indicate that Microsoft SNDS experiences periods of downtime and data delays. These issues can be due to high traffic or system updates. When SNDS is frequently unavailable, experts recommend using alternative monitoring methods for deliverability and sender reputation.
Key opinions
- SNDS Downtime: Microsoft SNDS experiences downtime and issues.
- Data Delays: Delays in SNDS data are not uncommon, especially during high traffic.
- Traffic/Updates: Downtime and delays can be attributed to high traffic or system updates.
Key considerations
- Alternative Monitoring: Implement alternative methods for monitoring deliverability and sender reputation if SNDS is frequently unavailable.
- Patience: Exercise patience when encountering data delays, as they may resolve over time.
Expert view
Expert from Word to the Wise suggests that if SNDS is frequently unavailable, it's essential to implement alternative methods of monitoring deliverability and sender reputation using third party tools.
28 Oct 2023 - Word to the Wise
Expert view
Expert from Email Geeks reports that Microsoft appears to be having issues and SNDS is down.
13 Feb 2023 - Email Geeks
What the documentation says
5 technical articles
Microsoft documentation indicates that SNDS data may experience delays due to system maintenance. While Microsoft strives for high availability, occasional downtime can occur for maintenance or unexpected issues, affecting both the SNDS portal and API. Error codes and alerts within SNDS can indicate when data is not retrievable or has been delayed. Check Azure status for timelines of potential fixes.
Key findings
- Data Delays: SNDS data may experience delays due to system maintenance.
- Occasional Downtime: Downtime can occur for maintenance or unexpected issues.
- API Impact: The SNDS API can be affected by downtime, leading to errors or incomplete data retrieval.
- Error Indicators: SNDS provides error codes and alerts when data is delayed or not retrievable.
Key considerations
- Service Availability: Understand that occasional downtime is expected, despite efforts to maintain high availability.
- Data Expectations: Be prepared for potential data delays during system maintenance.
- API Limitations: Acknowledge that the SNDS API may be unreliable during downtime periods.
- Azure Status: Check the Microsoft Azure Status for information on the service and fixes.
Technical article
Documentation from Microsoft SNDS FAQ indicates that while they strive for high availability, occasional downtime for maintenance or unexpected issues can occur.
5 Feb 2022 - Microsoft
Technical article
Documentation from Microsoft TechNet shares error codes and alerts within SNDS that share data is not retrievable or has been delayed.
28 Jan 2022 - Microsoft TechNet
How accurate are SNDS colors in reflecting email delivery performance?
How accurate is Microsoft SNDS data for deliverability monitoring?
How accurate is SNDS and Google Postmaster Tools reputation data?
How long does it take for data to appear in Microsoft SNDS Live after IP is added?
Is Google Postmaster currently down and are there issues accessing the page?
Is Google Postmaster Tools experiencing issues?
