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How does sending domain differing from click tracking domain affect email deliverability?

Summary

While some experts note that differing sending and click tracking domains are common, especially with services like Mailchimp, the overall consensus indicates potential negative impacts on email deliverability. A key factor is the reputation of all domains involved, particularly the click tracking domain; a poor reputation there can harm deliverability regardless of the sending domain's standing. Mismatched domains can raise suspicion with spam filters and recipients, potentially leading to deliverability issues and impacting sender reputation. Domain alignment is crucial for passing email authentication checks (SPF, DKIM, DMARC), and inconsistencies can erode domain reputation over time. Therefore, while not always a direct issue, careful consideration of domain reputation and alignment is essential for maintaining optimal deliverability.

Key findings

  • Reputation Central: The reputation of the click tracking domain is crucial and can negatively impact deliverability.
  • Authentication Matters: Domain alignment is essential for passing email authentication checks (SPF, DKIM, DMARC).
  • Suspicion Factor: Mismatched domains can raise suspicion with spam filters and recipients.
  • Reputation Erosion: Inconsistencies in domain usage can erode the sender's domain reputation.
  • Common Practice, Potential Risk: While differing domains are common, potential risks to deliverability must be addressed.

Key considerations

  • Monitor Reputation: Continuously monitor the reputation of both sending and click tracking domains.
  • Ensure Authentication: Properly configure SPF, DKIM, and DMARC to ensure domain authentication.
  • Strive for Alignment: When possible, align sending and click tracking domains to minimize potential issues.
  • Address Suspicion: Be aware that mismatched domains can raise suspicion and take steps to mitigate this risk.
  • Consistent Practices: Maintain consistent domain usage practices to build and protect domain reputation.

What email marketers say

10 marketer opinions

Having different sending and click tracking domains can negatively affect email deliverability. While aligning the domains is ideal for building trust and simplifying domain checks for recipients, mismatched domains can raise red flags with spam filters, especially if the click tracking domain has a poor reputation. Inconsistencies can also impact sender authentication (SPF, DKIM, DMARC) and erode domain reputation, potentially leading to deliverability issues. A good reputation and authentication are essential.

Key opinions

  • Domain Alignment: Aligning sending and click tracking domains builds trust with mailbox providers and recipients.
  • Reputation Matters: A poor reputation of the click tracking domain can negatively impact deliverability regardless of the sending domain's reputation.
  • Authentication Impact: Mismatched domains can cause authentication failures (SPF, DKIM, DMARC), harming deliverability.
  • Suspicion Trigger: Mismatched domains can raise suspicion with spam filters and recipients, as they are sometimes used in phishing attacks.
  • Reputation Erosion: Inconsistent domain usage can erode overall domain reputation.

Key considerations

  • Domain Reputation: Maintain a good reputation for both the sending and click tracking domains.
  • Authentication: Ensure proper sender authentication (SPF, DKIM, DMARC) is in place and aligned across all domains.
  • Alignment Effort: If possible, align the sending and click tracking domains to minimize potential issues.
  • Monitor Deliverability: Closely monitor deliverability metrics to identify and address any issues caused by mismatched domains.
  • Recipient Perception: Consider how recipients might perceive mismatched domains and take steps to build trust.

Marketer view

Email marketer from Reddit shares mismatched domains can raise red flags for spam filters because they are often used in phishing attacks. Recommends aligning these domains if possible.

22 Apr 2024 - Reddit

Marketer view

Email marketer from GMass says maintaining a good domain reputation is essential for avoiding spam filters, and inconsistencies in domain usage can erode that reputation.

18 May 2022 - GMass

What the experts say

4 expert opinions

While it's common for sending and click tracking domains to differ (as often seen with services like Mailchimp), the reputation of the click tracking domain is crucial. Experts suggest that the reputation of all domains involved impacts deliverability, and mismatched domains may raise suspicion. Therefore, although differing domains are frequent and not inherently a problem, a poor reputation associated with the click tracking domain can negatively affect deliverability.

Key opinions

  • Common Practice: Differing sending and click tracking domains are a common practice, especially with services like Mailchimp.
  • Reputation is Key: The reputation of the click tracking domain matters significantly for deliverability.
  • Overall Impact: The reputation of all domains involved in the email sending process impacts deliverability.
  • Suspicion: Mismatched domains may raise suspicion with spam filters and recipients.

Key considerations

  • Monitor Reputation: Pay close attention to the reputation of the click tracking domain.
  • Maintain Domain Integrity: Ensure that all domains used in the email sending process have a good reputation.
  • Address Suspicion: Be aware that mismatched domains can raise suspicion, and take steps to mitigate this risk (e.g., using a reputable click tracking service).

Expert view

Expert from Word to the Wise explains that while link wrapping itself doesn't directly impact deliverability, the reputation of the click tracking domain significantly matters. If the wrapped links redirect through a domain with a poor reputation, it can negatively affect deliverability.

28 Dec 2023 - Word to the Wise

Expert view

Expert from Email Geeks shares almost every sender using mailchimp has click links that are in different domains than are in the from address.

11 Aug 2023 - Email Geeks

What the documentation says

4 technical articles

Documentation from Google, Microsoft, RFC Editor, and DMARC.org collectively suggests that while not always explicitly stated, differing sending and click tracking domains can impact email deliverability. Maintaining consistent domain and IP usage builds a positive sender reputation, as highlighted by Google and Microsoft. The RFC Editor explains that SPF failures can arise from misalignment between the sending domain and other domains (like click tracking), while DMARC.org emphasizes the alignment requirement for DMARC compliance. Therefore, domain alignment and consistency are vital for avoiding authentication failures and maintaining a good sender reputation, both of which are crucial for optimal deliverability.

Key findings

  • Domain Consistency: Maintaining consistent domain usage builds a positive sender reputation.
  • SPF Impact: Domain misalignment can lead to SPF failures, affecting deliverability.
  • DMARC Compliance: DMARC requires alignment between the 'From:' domain and the domain used in SPF or DKIM.
  • Authentication Importance: Proper authentication is essential for avoiding spam filters and maintaining deliverability.

Key considerations

  • Domain Alignment: Strive for alignment between the sending domain and other domains used in email sending (e.g., click tracking).
  • SPF Configuration: Ensure SPF is configured correctly to authorize the sending domain and any other domains used in the email.
  • DMARC Compliance: Implement DMARC to protect your domain from spoofing and ensure proper authentication.
  • Sender Reputation: Monitor and maintain a good sender reputation to improve deliverability.

Technical article

Documentation from Google Support explains that maintaining a consistent domain and IP address can help build a positive reputation, and sudden changes can negatively impact deliverability. While not directly addressing click-tracking domains, it highlights the importance of sender reputation.

18 Jul 2022 - Google Support

Technical article

Documentation from Microsoft Support explains that consistent sending practices and domain usage are crucial for maintaining a good sender reputation and avoiding spam filters. While it does not mention click-tracking, it implicitly covers it under domain consistency.

15 Sep 2021 - Microsoft Support

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