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What steps should I take to improve email deliverability with a large, unengaged contact list and high bounce rates?

Summary

Improving email deliverability with a large, unengaged contact list and high bounce rates requires a comprehensive strategy. A crucial initial step is to halt the addition of 'bad data' and suppress potentially purchased addresses. Thorough list hygiene is essential, involving the removal of unengaged subscribers, invalid addresses identified via email validation services, and honoring opt-outs, while adhering to CAN-SPAM regulations. Analyze bounce error codes and data from Google Postmaster Tools, Microsoft SNDS, rejection rates, image load data, and click data to understand engagement and blocking issues. Ensure proper email authentication using SPF, DKIM, and DMARC. Implement double opt-in for new subscribers. Segment lists, personalize emails, and A/B test subject lines to enhance engagement. Avoid spam trigger words and use responsive email designs. Warming up IP addresses gradually is important, particularly for new IPs. Monitoring sender reputation with tools like Microsoft's SRD is critical. Finally, setting and enforcing policies across business lines requires communication and collaboration to ensure sustainable email practices.

Key findings

  • List Hygiene: Removing unengaged subscribers, validating addresses, and honoring opt-outs significantly reduces bounce rates and improves sender reputation.
  • Email Authentication: Implementing SPF, DKIM, and DMARC is crucial for verifying sender identity, preventing spoofing, and improving deliverability.
  • Data Analysis: Analyzing engagement metrics, bounce rates, and feedback loops from ISPs provides valuable insights for identifying and addressing deliverability issues.
  • Compliance: Adhering to bulk sender guidelines from providers like Google and Microsoft, as well as CAN-SPAM regulations, is essential for avoiding penalties and maintaining a good sender reputation.
  • Engagement Tactics: Segmenting lists, personalizing emails, and A/B testing subject lines can significantly improve engagement and reduce spam complaints.
  • Proactive approach: Important to be proactive in preventing bad data being entered.

Key considerations

  • Technical Expertise: Implementing email authentication protocols (SPF, DKIM, DMARC) and analyzing data from tools like Google Postmaster Tools and Microsoft SNDS requires technical expertise.
  • Policy Enforcement: Setting and enforcing email policies across different lines of business can be a complex and time-consuming task.
  • Gradual Improvement: Improving deliverability is an ongoing process that requires continuous monitoring, analysis, and adaptation.
  • Resources: Make sure there is enough resources and budget to perform the tasks.
  • Teamwork: Ensure departments work together to help maintain processes.

What email marketers say

16 marketer opinions

Improving email deliverability with a large, unengaged contact list and high bounce rates requires a multi-faceted approach. Initial steps involve immediate actions like ceasing the purchase of email lists and halting the influx of bad data. A thorough list cleaning process is crucial, encompassing the removal of unengaged subscribers, invalid email addresses, and honoring opt-outs, while also ensuring compliance with CAN-SPAM regulations. Technical implementations are essential, including email authentication using SPF, DKIM, and DMARC protocols. Engagement strategies, such as list segmentation, personalized emails, and A/B testing subject lines, are recommended to increase engagement and reduce bounce rates. Monitoring and analysis through tools like Google Postmaster and Microsoft SNDS are also important for understanding and improving sender reputation. For new IPs gradually warm up the audience to avoid large spikes. Ensure responsive email designs across all devices, and consider implementing double opt-in for new subscribers to ensure genuine interest.

Key opinions

  • List Hygiene: Cleaning your contact list by removing unengaged subscribers and invalid email addresses is critical to reduce bounce rates.
  • Authentication: Implementing email authentication protocols (SPF, DKIM, DMARC) is essential to verify sender identity and prevent email spoofing.
  • Engagement: Segmenting your email list and personalizing emails can increase engagement and improve deliverability.
  • Monitoring: Monitoring your sender reputation through tools like Google Postmaster and Microsoft SNDS is important for identifying and addressing deliverability issues.
  • Compliance: Adhering to CAN-SPAM regulations and honoring opt-outs are crucial for maintaining a good sender reputation.
  • Data Source: It's important to stop the flow of bad data into the email sending system to reduce ongoing issues.
  • Opt-in: Implementing double opt-in ensures quality of mailing list.

Key considerations

  • List Size: Large unengaged lists require careful segmentation and gradual re-engagement strategies to avoid damaging your sender reputation.
  • Technical Expertise: Implementing email authentication protocols (SPF, DKIM, DMARC) may require technical expertise.
  • Segmentation: Effective segmentation requires a deep understanding of your audience and their engagement patterns.
  • Spam Triggers: Avoid using spam trigger words and phrases in email to prevent filtering.
  • Responsiveness: Consider the impact of cold-emailing a customer base, this may cause further issues.

Marketer view

Email marketer from ActiveCampaign Blog responds that personalizing your emails can significantly improve engagement. Use the subscriber's name, location, or other relevant information to make the email more relevant and engaging.

4 Sep 2024 - ActiveCampaign Blog

Marketer view

Marketer from Email Geeks shares that you’re going to have to get some control over the chaos. For that you’ll need data to sell people that there’s a big problem. The metrics in SendGrid, the blocks, the bounces, the engagement, the domain reputation in google postmaster tools likely pinned at bad which can be helpful when trying to persuade someone to tap the brakes. You can sell management on tapping the brakes and gaining control of the chaos.

18 Mar 2022 - Email Geeks

What the experts say

8 expert opinions

Improving email deliverability with a large, unengaged contact list and high bounce rates is a multifaceted and often lengthy process. A crucial initial step is to suppress potentially purchased addresses to immediately reduce harm. Gathering data on rejection rates (bounces), ideally broken down by list and recipient domain, provides insights into problem areas. Analyzing image load and click data helps identify engaged recipients. Proactive list hygiene, involving email validation to verify syntax, domain, and mailbox existence, alongside regular removal of inactive subscribers, is essential. Additionally, ensuring proper email authentication with SPF, DKIM, and DMARC protects against spoofing and enhances sender reputation. It is recommended that you schedule time to speak with email leads from each business line to understand how they use email and whether they have any best practices. Building a sustainable email setup requires enforcing internal policies, cleaning data, and protecting reputation, but this is typically an ongoing project that will need constant work.

Key opinions

  • Data Analysis: Analyzing bounce rates, image load data, and click data provides valuable insights into list quality and engagement.
  • List Hygiene: Regularly removing inactive subscribers and validating email addresses are paramount for maintaining a healthy list.
  • Email Authentication: Ensuring proper email authentication with SPF, DKIM, and DMARC is crucial for preventing spoofing and improving deliverability.
  • Suppression: Suppressing purchased or low-engagement addresses is a quick way to reduce immediate damage to sender reputation.
  • Business Communication: Speaking with internal business partners will help identify which segments of your contact list needs attention.

Key considerations

  • Policy Enforcement: Setting and enforcing email policies across different lines of business can be a politically sensitive and time-consuming task.
  • Data-Driven Decisions: Making informed decisions based on data analysis requires access to accurate and granular reporting.
  • Ongoing Effort: Improving email deliverability is not a one-time fix but rather a continuous process requiring constant attention and adaptation.
  • Tooling: Requires tooling to analyze engagement rates and list quality.

Expert view

Expert from Email Geeks shares that the first source of data is rejection rates (“bounces”), ideally broken down by list and recipient domain. Suggests this will start to tell you what sources of addresses have bad addresses and where you’re blocked. Also feedback loop data from those few ISPs that send it.

3 Jul 2022 - Email Geeks

Expert view

Expert from Spam Resource explains that implementing a robust email validation process is crucial. This involves verifying the syntax, domain, and mailbox existence of email addresses before sending, significantly reducing bounce rates and improving your sender reputation.

23 Aug 2024 - Spam Resource

What the documentation says

3 technical articles

Improving email deliverability, especially with a large, unengaged list and high bounce rates, involves strict adherence to established guidelines and proactive monitoring. Google emphasizes following bulk sender guidelines, including authenticating email with SPF, DKIM, and DMARC, maintaining a low spam rate, and providing easy unsubscription options. Microsoft recommends using Sender Reputation Data (SRD) for increased visibility into IP and domain reputation. Finally, implementing SPF records is essential, as specified by RFC standards, to authorize mail servers and prevent spoofing. All guidelines will improve deliverability.

Key findings

  • Bulk Sender Guidelines: Adhering to bulk sender guidelines from major email providers like Google is critical for deliverability.
  • Email Authentication: Email authentication using SPF, DKIM, and DMARC is essential to prevent spoofing and verify sender identity.
  • Sender Reputation Data: Monitoring sender reputation using tools like Microsoft's SRD helps proactively identify and address potential issues.
  • SPF Records: Implementing Sender Policy Framework (SPF) records authorizes mail servers and prevents email spoofing.

Key considerations

  • Technical Implementation: Implementing SPF, DKIM, and DMARC requires technical knowledge and access to DNS settings.
  • Continuous Monitoring: Sender reputation is dynamic and requires continuous monitoring to ensure deliverability.
  • Unsubscribe Process: Making it easy for users to unsubscribe is critical for compliance and maintaining a good sender reputation.
  • Complexity: Technical implementation may take time and effort to get right.

Technical article

Documentation from RFC explains implementing Sender Policy Framework (SPF) records. SPF records specify which mail servers are authorized to send emails on behalf of your domain, helping to prevent spoofing and improve deliverability.

17 Nov 2024 - RFC

Technical article

Documentation from Google Workspace Admin Help emphasizes adhering to their bulk sender guidelines. This includes authenticating your email with SPF, DKIM, and DMARC; keeping your spam rate low; and making it easy for users to unsubscribe. Meeting these requirements improves your chances of reaching the inbox.

9 Apr 2023 - Google Workspace Admin Help

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