A Yahoo FBL (Feedback Loop) is a system that forwards spam complaints from Yahoo Mail users to the original sender, allowing them to identify and remove problematic recipients. Setting up a Yahoo FBL involves several technical steps, including DKIM signing, registering the DKIM signature with Yahoo, and implementing a system to process Abuse Feedback Reporting Format (AFRF) reports for suppression. While SFMC (Salesforce Marketing Cloud) might handle some FBL processing, manual setup might still be required, including the ability to receive mail at postmaster@domain. For senders using an ESP (Email Service Provider), the ESP typically manages FBL setup. Volume requirements, complaint ratio requirements, and maintaining clean lists with valid authentication are key considerations. Understanding bounce messages is also important as they provide details that FBLs do not. Yahoo may implement blocks or deferrals, like TS04, even for senders with generally good reputations.
11 marketer opinions
A Yahoo Feedback Loop (FBL) is a system that forwards spam complaints to senders, allowing them to identify and remove problematic subscribers. Setting up an FBL involves technical steps like DKIM signing, registering with Yahoo, and processing Abuse Feedback Reporting Format (AFRF) reports to manage suppressions. Using an Email Service Provider (ESP) often eliminates the need for manual FBL setup, as they typically handle it. FBLs provide insights into email health and help improve deliverability by identifying and addressing spam complaints, while bounce messages offer specifics on why emails aren't delivered. Volume thresholds may also be needed.
Marketer view
Email marketer from Stackoverflow details that processing AFRF reports involves parsing the incoming emails, extracting the user's email address who marked the message as spam, and adding them to your suppression list.
22 Mar 2023 - Stackoverflow
Marketer view
Email marketer from SocketLabs shares how DKIM confirms the authenticity of emails from your domain.
20 Feb 2025 - SocketLabs
5 expert opinions
A Yahoo Feedback Loop (FBL) provides senders with information when users mark their emails as spam, enabling them to identify and remove problematic recipients. Setting up an FBL requires DKIM signing, registration with Yahoo, and processing of feedback data, potentially needing IT support. SFMC might cover FBL processing, but Yahoo could need manual configuration and receiving mail at postmaster@domain. To be able to setup feedback loops, a certain volume or complaint ratio will likely be required. Even 'good' senders might experience issues like TS04 errors due to user complaints.
Expert view
Expert from Email Geeks shares that Yahoo often gives TS04 deferrals or blocks due to complaints, even to mostly-good senders.
16 Feb 2023 - Email Geeks
Expert view
Expert from Spam Resource explains that setting up a FBL involves technical aspects like DKIM signing and AFRF processing, requiring IT support. It's critical for senders to understand their role in preventing spam to effectively utilize FBL data.
20 Aug 2023 - Spam Resource
4 technical articles
A Yahoo FBL is a system where Yahoo forwards spam complaints to the original sender, enabling them to identify and remove users who mark their emails as spam. Setting up a Yahoo FBL requires DKIM-signing your mail, registering the DKIM signature with Yahoo, ensuring you can identify the recipient, and setting up a system to process the feedback received from Yahoo and use AFRF to suppress addresses.
Technical article
Documentation from Validity details that registering for the Yahoo FBL involves ensuring your mail is DKIM signed, setting up a system to receive and process FBL reports (typically Abuse Feedback Reporting Format - AFRF), and managing suppression lists based on the complaints received.
24 Apr 2022 - Validity
Technical article
Documentation from RFC Editor explains that AFRF (Abuse Feedback Reporting Format) is a standardized format for reporting email abuse, which is often used by FBL systems to provide feedback to senders.
13 Oct 2022 - RFC Editor
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