Reverse DNS (rDNS) is a critical component of email deliverability when using dedicated IPs. Technical documentation highlights that a matching PTR record for the sending IP address, aligned with the hostname in the HELO/EHLO greeting, is essential. A properly configured rDNS verifies the identity of the sending server, establishing trust with ISPs and improving sender reputation. Without a valid rDNS, emails are more likely to be flagged as spam or rejected. While client-specific rDNS is preferred for branding, some ESPs use their own, which is acceptable if forward and reverse DNS resolution works. A good domain reputation is crucial for rDNS, as a poor reputation can negatively impact deliverability. Experts agree that while rDNS is important, it's not a complete solution, and other factors play a significant role. Dynamic rDNS records may raise suspicion.
11 marketer opinions
Reverse DNS (rDNS) plays a crucial role in email deliverability, particularly when using dedicated IPs. A properly configured rDNS record verifies the identity of the sending server, establishing trust with ISPs and improving sender reputation. Without a valid rDNS, emails are more likely to be flagged as spam or rejected by receiving mail servers. Dynamic rDNS records may raise suspicion, and a domain with a poor reputation used in the rDNS can negatively impact deliverability. Therefore, setting up rDNS is a best practice to ensure emails reach the intended recipients' inboxes.
Marketer view
Email marketer from Mailjet explains that rDNS helps to establish trust with ISPs and improve deliverability. It confirms that the IP address is associated with a legitimate domain, which makes it less likely for emails to be marked as spam. Setting up rDNS is a best practice for dedicated IPs.
14 Aug 2021 - Mailjet
Marketer view
Email marketer from Super User explains that if you send email from a server with no reverse DNS record, many mail servers will classify the email as spam. Creating a reverse DNS record for your mail server's IP address will drastically increase your deliverability.
19 Mar 2022 - Super User
4 expert opinions
Experts generally agree that while a correct rDNS record is important for email deliverability, it's not a guarantee of inbox placement. Not having a properly configured rDNS can definitely cause delivery problems. Some ESPs use their own rDNS even for dedicated IPs, which is generally fine as long as the IP resolves correctly to the domain name and back. Client-specific rDNS is often preferred for branding purposes, to remove any trace of the ESP, but it places responsibility on the client for maintaining the DNS records. A PTR record is a basic requirement for being considered legitimate by many receivers, especially when using dedicated IPs.
Expert view
Expert from Word to the Wise emphasizes that a PTR record must exist and be associated with the IP address for your mail server to be considered legitimate by many receivers. This is a basic requirement for good deliverability, especially when using dedicated IPs.
7 Mar 2022 - Word to the Wise
Expert view
Expert from Email Geeks shares that the main reason to do client-specific, white label reverse DNS is for clients who want no trace of any brand other than theirs in the email headers, rather than anything technical. If the reverse DNS points to hostnames in the client's domain, the ESP relies on the client to do any needed updates.
9 Jun 2022 - Email Geeks
5 technical articles
Technical documentation consistently emphasizes the necessity of correctly configured rDNS (PTR) records for email servers. A matching PTR record is required for the sending IP address, aligning with the hostname in the HELO/EHLO greeting. Without this match, emails are more likely to be flagged as spam or rejected. Reverse DNS lookups are a common anti-spam technique, verifying the sender's identity. Lack of a PTR record, or discrepancies between the PTR record and forward DNS, raise suspicion. rDNS guarantees email server authenticity, and its absence often leads to automatic categorization as spam. rDNS facilitates verification that the sender is who they claim to be, enhancing email legitimacy.
Technical article
Documentation from Exa Infrastructure shares that rDNS allows a mail server to verify that a sender is who they claim to be. This is done by performing a reverse DNS lookup on the IP address of the sending mail server and comparing the hostname returned to the domain name used in the email's "From" address. If the two match, it increases the likelihood that the email is legitimate.
28 Jul 2023 - Exa Infrastructure
Technical article
Documentation from Google Workspace Admin Help explains that a matching PTR record (reverse DNS) is required for the sending IP address. The PTR record must match the hostname specified in the HELO or EHLO greeting. If there's no matching PTR record, or if the hostname in the PTR record doesn't match the sending hostname, the message might get marked as spam.
27 Nov 2024 - Google Workspace Admin Help
Do PTR records and HELOs impact email deliverability?
How do I check if the sending IP address matches the IP address of the hostname specified in the Pointer (PTR) record?
How do I configure reverse DNS (rDNS) with multiple IP addresses for email sending?
How does missing or different reverse DNS (rDNS) impact email deliverability, and when is a dedicated IP address needed?
How important is it for reverse DNS to match SMTP banner for email deliverability?
Is shared rDNS an issue for SaaS platforms sending emails on behalf of clients?